Shipping and privacy policies

Shipping Policy

Last Updated: November 1, 2024

At La Trufa To Go, we are committed to delivering fresh, high-quality food to your doorstep in select areas of Miami. This policy outlines our delivery zones, fees, and delivery timeframes to ensure a clear and seamless experience for our customers.

Delivery Zones and Fees

Order Cut-off Time and Delivery Schedule

  • Next-Day Delivery: All orders placed before 6:00 PM will be delivered the next day.
  • Orders Placed After 6:00 PM: If your order is placed after 6:00 PM, please contact us via WhatsApp for assistance.

Example:

  • Order placed at 5:30 PM on Monday → Delivered on Tuesday.
  • Order placed at 7:00 PM on Monday → Delivered on Wednesday.

Delivery Details

  • Delivery Hours: Deliveries are made between 9:00 AM and 7:00 PM. We will do our best to accommodate any specific delivery time requests; however, we cannot guarantee exact time slots.
  • Delivery Confirmation: You will receive a notification once your order is on its way.
  • Contactless Delivery: For your safety and convenience, we offer contactless delivery. Please indicate any specific delivery instructions at checkout.

Delivery Policies

  1. Accurate Address: Ensure that you provide the correct delivery address at checkout. La Trufa To Go is not responsible for deliveries made to an incorrect address provided by the customer.
  2. Delivery Attempt: If we are unable to complete the delivery due to customer absence or lack of access to the delivery location, a re-delivery fee may apply.
  3. Order Modifications: Changes to delivery addresses or instructions must be communicated at least 12 hours prior to the scheduled delivery time by contacting us at hello@latrufatogo.com or calling +1 (786) 606-0701.

Important Notes

  • Weather or Unforeseen Circumstances: In the case of severe weather or other unforeseen circumstances, we may need to adjust our delivery schedule. We will notify you as soon as possible if this affects your delivery.
  • High Demand Periods: During peak times, such as holidays, delivery slots may be limited. We recommend placing orders in advance to secure your desired delivery date.

Contact Information

For questions or assistance with your order, please contact us:
Email: hello@latrufatogo.com
Phone: +1 (786) 606-0701
Address: 7700 Northwest 7th Avenue, Miami, FL, 33150, US

Thank you for choosing La Trufa To Go. We look forward to serving you!